Check your email....

(Happy ending to the tale - the customer had me confused with another designer - she DID get her order from me after all! Yay! I still do hate providers filtering mail though....)

Email woes again. Having a digital product can have it's conveniences - no packing up parcels, running to the post office, filling out customs forms for overseas deliveries, etc. But it can certainly have it's own set of problems as well.

I heard from a customer this morning, that she had not received her order. Upon research, it appears that the email account she used either blocked my emails, flagged them as 'spam' or some other such thing - anyway, she apparently never received ANY of the emails that were sent to her. (Order email, follow-up email, and a later free gift email)

I heard from her today (from the same email address) - wrote back to her promptly, and it seems as if she still isn't getting my messages. I've sent emails to her from several different accounts, in hopes that *one* of them would get through - but it doesn't look too promising at this point. So, I'm stuck at this point - I've got a customer who didn't get their order, I cannot get in touch with her since her email address doesn't appear to receive my emails no matter what I do, so now what?

Moral of the story --- when dealing with ANY site that offers download-able products, *please* make sure that you can receive email from them! FerretLady Designs does have an Instant Download system in place now, but for custom orders, inquiries, etc, you still may have need to receive an email from me. Please be sure that

ferret - at - mybargainstuff.com and

mbsauctions - at - gmail.com

are whitelisted/allowed in your email program!

Many providers these days take it upon themselves to decide for you what you should & shouldn't receive - (a practice I personally despise - I'll set up my OWN spam filters, thank you very much... I'm adult enough to make my own decisions about what I do & do not want to receive, I don't need someone holding my hand & telling me what's good for me... ) Letting someone else decide what is & isn't "spam" will almost always end up causing some "good" email to get sucked into the twilight zone in the process.

I guess it's just my age - but I get very cantankerous when someone else tries to make decisions for me, even if it's something as "minor" as deciding which emails I should & should not receive.... that attitude was fine when I was a child who didn't know better - but I've been an adult for more years than I care to reveal (grin) so durn it, I'm old enough to deal with spam as I see fit, thank you - I don't need some provider playing "protective mama" for me.

Situations like this poor customer's order - and the fact that apparently her email provider is over-zealous in blocking emails - just make my stand on "do-it-yourself spam filtering" that much stronger. She can't get the product she ordered, or any of my emails, because for some unknown reason, her provider has apparently decided she should not receive emails from me.

Bah.......